Welcome to RED Star DME! We are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions for the shipment of products purchased from our online store.

Order Processing

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Cut-Off Time: Orders placed before 2 PM (local time) will be processed on the same day. Orders placed after this time will be processed on the next business day.

Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs, including standard, expedited, and overnight shipping.
• Delivery Estimates:
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Overnight Shipping: 1-2 business days

Shipping Locations

• Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.

Shipment Confirmation and Order Tracking

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
• You can track your order on our website using the provided tracking number.

Shipping Carriers

We partner with reputable shipping carriers to ensure your orders are delivered safely and on time. Our primary carriers include USPS, UPS, FedEx, and DHL.

Delays and Issues

• Delays: Occasionally, there may be delays due to unforeseen circumstances such as weather, carrier delays, or high shipping volumes. We will notify you promptly if there are any significant delays with your order.
• Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us immediately at info@redstardme.com with your order number and details. We will work with the carrier to resolve the issue and ensure your satisfaction.

Returns and Exchanges

Please refer to our [Return Policy] for information on how to return or exchange items purchased from our store.